Puan Rasmuna binti Hamzah is the sole owner of TNR Management Services. Running business in Bandar Seri Botani Ipoh Perak, the mother of four daughters share some tips of her success.
Q:
What is the name of your company and services provided?
A:
TNR Management Services and we are a company secretary that take care of our
client`s company documentation since the company incorporated. TNR also provide
other services such as accounting, taxation, GST and auditing (under license).
Q: How
many years have you been in this industry?
A: It had been 21 years since I first entered
this industry but TNR was only incorporated 8 years ago.
Q:
What is your marketing strategy?
A: We
focused on our networking. We know lots of people and market ourselves to our
associates. Some of our clients are the associate of our associate and our
services travel from mouth to mouth. We also give out pamphlets with our
contact details to convenience stores.
Q: What
is your experience of handling your employees and company?
A: I
started business since 1997 with one of my associate in a partnership under RRH
Management Services. Firstly, I have only one employee but then it gradually
increases. All of my employees before and now are Muslims so they have to
perform their prayer and cover their ̒aurat'. We also have students interning in TNR. Sometimes there’s up
to 5 students interning at the same time.
Q:
How did you deal with your clients?
A: Firstly
you have to know your client because clients are ego, some are honest and some
of them have zero knowledge about legal company needs. If it is highly educated
client you can go straight to discuss the legal issues but if the client is not
highly educated, you have to tell them the issues up to their level. Dealing
with ego client is quite tricky because you have to listen and follow their way
of doing your job.
Q:
Do you have any tips to work under pressure?
A: Relax.
Sleep early and get a good night rest. Don’t sigh and stressed over stress but
find out the reason of your stress whether it is problem from work, personal
problem or family problem. Solve your problem first then you can continue
working. Usually when we are working in a field we like, we rarely get stress
because of work. If you are stressed out in workplace because of your coworker
or employees or employer, find out why and what is the problem. Solve your
problem then the stresses are gone.
Q: Any
advice to young people if they want to be successful?
A: Ask
questions, work hard and be discipline, don’t run away from your responsibility
and cut off from work. Reach out and take whatever opportunity the company gave out to gain experience even
though it is not your field of work. Help your friends from other department
and other field so that we can gain more knowledge and experience.
